1. Return Eligibility

We accept returns for refunds or exchanges within 30 days of the original delivery date. To be eligible for a return, your dress must meet the following conditions:

• The item must be unused, unworn, unwashed, and unaltered.
• It must be free of stains, makeup, deodorant, or wear.
• All original tags must remain attached.
• The item must be returned in its original packaging.

2. Non-Returnable Items

Please note that certain items cannot be returned or exchanged for hygiene and administrative reasons. These include:

• Items marked as "Final Sale" or purchased during specific clearance events.
• Gift cards.
• Intimates or accessories (if applicable).

3. How to Initiate a Return

To start a return, please contact our support team at zootybrand@outlook.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on where to send your package.

Please do not send your purchase back to us without prior authorization, as it may delay or invalidate your refund.

4. Shipping Costs for Returns

Customers are responsible for paying their own shipping costs for returning an item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund amount.

We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds Process

Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

6. Damaged or Defective Items

We pride ourselves on premium quality, but if you receive a dress that is defective or damaged upon arrival, please contact us within 48 hours of delivery. Include your order number and clear photos of the defect, and we will gladly arrange a replacement or full refund at no extra cost to you.

7. Need Help?

If you have any questions about your return, exchange, or refund, the Zooty family is always ready to assist you.